Order Cancellation Policy

Last Updated: October 28, 2026

At MANIORÉ, we understand that plans can change. This policy explains how to cancel an order after it has been placed, when cancellation is possible, and what happens if your order has already shipped.

Before Your Order Ships

If we can stop your order before it enters fulfillment or is dispatched, we will cancel it and issue a full refund with no cancellation fee.

To request a cancellation, contact us as soon as possible at support@maniore.com.

Please include your order number and the email address associated with your purchase.

Orders may enter processing shortly after being placed. Although we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee that an order can be stopped once fulfillment has begun.

Once Your Order Has Shipped

Once an order has been shipped, it can no longer be cancelled through our standard cancellation process.

However, eligible products may be returned after delivery in accordance with our Return & Refund Policy.

For voluntary change-of-mind returns:

- Unopened products in their original, sealed condition may be returned within 14 days of delivery.

- A 15% restocking fee applies to the returned product price, where permitted by law.

- Original outbound shipping charges are generally non-refundable, except where required by law.

- Return shipping costs are the customer's responsibility.

- Opened or used oral-care devices are not eligible for change-of-mind returns where applicable hygiene restrictions lawfully apply.

Products that arrive damaged, defective, incorrect, or not as described are handled separately and are not subject to restocking fees.

Please refer to our Shipping & Delivery Policy and Return & Refund Policy for additional information.

Cancellation Requests & Refund Processing

Cancellation requests are reviewed based on the order's current fulfillment status.

If your cancellation is approved before fulfillment, a full refund will be issued to your original payment method.

Refunds typically appear within 5–10 business days after processing, depending on your financial institution or payment provider.

If cancellation is no longer possible, our support team will explain the available return options.

We may waive applicable voluntary return fees at our discretion. Any changes to our cancellation or restocking fee policies will apply prospectively to orders placed after the updated terms take effect, unless otherwise required by law.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us at support@maniore.com.

These issues are addressed under our Return & Refund Policy and, where applicable, our 90-Day Limited Device Warranty.

Approved claims involving defective or incorrectly supplied products are not subject to cancellation or restocking fees.

Your statutory consumer rights remain unaffected.

European Union & United Kingdom Customers

Customers in the European Union and United Kingdom may have a statutory 14-day right of withdrawal for qualifying distance purchases.

Where this right applies:

- No cancellation or restocking fee will be charged.

- Standard outbound shipping charges will be refunded as required by law.

- Customers may be responsible for return shipping costs where legally permitted and properly disclosed.

- The right of withdrawal may be subject to lawful exceptions, including certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy limits statutory rights relating to defective, damaged, or nonconforming products.

Contact Us

For cancellation requests or questions about an existing order, please contact:

MANIORÉ™

Email: support@maniore.com

Website: https://www.maniore.com

We recommend contacting us immediately if you need to change or cancel an order, as fulfillment may begin shortly after purchase.