Return & Refund Policy

Last Updated: October 28, 2026

At MANIORÉ, we are committed to providing high-quality oral-care products and a reliable shopping experience. Please review our return, exchange, and refund policies before placing your order.

Returns & Exchanges

Eligibility

Unopened products in their original, sealed condition may be returned within 14 days of delivery.

For hygiene and safety reasons, the following items are considered final sale for change-of-mind returns:

-Opened oral-care devices: Any device with opened or broken hygiene seals, as the product is intended for use inside the mouth.

-Opened accessories: Accessories removed from their original sealed packaging, unless otherwise stated on the product page.

-Used or altered products: Products showing signs of use, damage, modification, or tampering.

These restrictions apply to change-of-mind returns only and do not affect your rights concerning defective, damaged, incorrect, or nonconforming products.

Devices with qualifying manufacturing defects are covered by our 90-Day Limited Device Warranty, subject to its terms.

Return Procedure

Request a return. Contact support@maniore.com within 14 days of delivery. Include your order number and the reason for your return.
Provide photographs. To verify eligibility, we may request clear photographs showing the product's original packaging and intact hygiene seal.
Receive return authorization. Once your request is reviewed and approved, our support team will provide return instructions and the designated return address. Please do not send products back without contacting us first.
Ship your return. The product must be returned in its original, sealed condition with all included components and accessories. For voluntary change-of-mind returns, customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method.
Return inspection. Upon receipt, our team will inspect the returned product to verify that the original seals are intact, all components are included, and the product shows no signs of use or tampering.
Refund processing. Once the return passes inspection, we will issue a refund to the original payment method, less a 15% restocking fee calculated on the returned product's purchase price, where permitted by law.

If a return does not meet the eligibility requirements, we will explain the reason and discuss available options.

MANIORÉ reserves the right to investigate suspected return fraud or abuse. Any limits on voluntary returns will be applied reasonably and in accordance with applicable law.

Exchanges

For change-of-mind exchanges involving eligible unopened products, customers should follow the return procedure above and place a new order for the desired product.

If you receive an incorrect, damaged, or defective item, please contact us. We will arrange an appropriate resolution, which may include a replacement, repair, or refund.

No restocking fee applies to approved claims involving defective or incorrectly supplied products.

EU & UK Customers

Customers in the European Union and United Kingdom may have a statutory 14-day right to withdraw from qualifying distance purchases without providing a reason.

For sealed goods that are not suitable for return due to health protection or hygiene reasons, the statutory withdrawal exception may apply once the goods have been unsealed after delivery.

Where the statutory withdrawal right applies:

-No restocking fee will be charged.

-Standard outbound delivery charges will be refunded where required by law.

-Customers may be responsible for direct return shipping costs where legally permitted and properly disclosed.

-Statutory rights relating to faulty, damaged, or misdescribed products remain unaffected.

To exercise your statutory withdrawal right, notify us within the applicable withdrawal period. You must then return the goods within the legally required timeframe.

Refunds

Damaged, Faulty, Incorrect, Missing, or Undelivered Orders

We want every MANIORÉ order to arrive in excellent condition and function as intended.

If you experience an issue with your order, please contact support@maniore.com.

The following notification periods help us investigate and resolve issues promptly:

- Damaged or incorrect on arrival: Contact us within 72 hours of delivery whenever possible.

- Faulty upon initial use: Contact us as soon as you discover the issue, preferably within 14 days of delivery.

- Device hardware failure: Qualifying manufacturing defects are covered by our 90-Day Limited Device Warranty.

- Missing or undelivered orders: Contact us within 14 days after the estimated delivery date whenever possible.

Please include your order number, a description of the problem, and photographs or video where reasonably necessary.

Depending on the circumstances, MANIORÉ may provide:

- A replacement product

- A repair

- A full or partial refund

- Another appropriate remedy under applicable law

No restocking fee applies to approved claims involving defective, damaged, incorrect, or nonconforming products.

Return of the defective item may not be required, depending on the nature of the claim. If a return is necessary, we will provide instructions and cover return shipping where required by law.

The notification periods above are intended to facilitate prompt investigation and do not eliminate statutory consumer rights.

Change-of-Mind Refunds

For voluntary returns unrelated to product defects:

Unopened and sealed products

Eligible for return within 14 days of delivery, subject to a 15% restocking fee where permitted by law. Customers are responsible for return shipping costs.

Opened or used oral-care devices

Not eligible for voluntary change-of-mind refunds where applicable hygiene restrictions have been properly disclosed and lawfully apply.

Opened accessories

Not eligible for voluntary change-of-mind refunds unless otherwise stated on the applicable product page or required by law.

Products that do not deliver the expected results

Individual experiences with oral light technology may vary.

Dissatisfaction with cosmetic or wellness results does not, by itself, qualify for a refund outside the applicable voluntary return period.

This does not affect rights arising from misleading descriptions, express guarantees, defective products, or other applicable legal protections.

The 90-Day Limited Device Warranty covers qualifying hardware and manufacturing defects; it is not a 90-day satisfaction or performance guarantee.

Refund Processing

Approved refunds are generally issued to the original payment method used at checkout.

Once processed, refunds typically appear within 5–10 business days, depending on your payment provider and financial institution.

Actual processing times may vary.

If a refund request is declined, we will explain the reason.

Where permitted by law, voluntary change-of-mind refunds may exclude:

- The applicable 15% restocking fee

- Original shipping charges, where nonrefundable and properly disclosed

- Return shipping costs paid by the customer

These deductions do not apply where prohibited by law.

EU & UK Refund Rights

For qualifying returns made under the statutory withdrawal right, eligible customers will receive a refund of the product price and standard outbound shipping charges where required by law.

No restocking fee will be applied to a valid statutory withdrawal.

Refund timing and any permitted withholding pending return of the goods will follow applicable consumer protection requirements.

Statutory rights concerning faulty, damaged, or misdescribed products apply independently of the voluntary 14-day return policy and the 90-day limited warranty.

90-Day Limited Device Warranty

MANIORÉ provides a 90-day limited warranty covering qualifying defects in materials and workmanship under normal use.

The warranty period begins on the original delivery date.

Covered issues may include manufacturing-related LED failures, power malfunctions, or other verified hardware defects.

Damage resulting from misuse, accidental impact, unauthorized modifications, improper charging, or failure to follow product instructions is generally excluded to the extent permitted by law.

Approved warranty claims may be resolved through repair, replacement, or refund, as appropriate.

For warranty assistance, contact support@maniore.com.

The limited warranty does not restrict statutory consumer rights.

Contact Us

If you have questions about returns, exchanges, refunds, or warranty coverage, please contact our customer support team.

MANIORÉ™

Email: support@maniore.com

Website: https://www.maniore.com

We will review your request and work toward a fair and appropriate resolution.