Shipping & Delivery Policy
MANIORÉ™ | Professional Oral Light Therapy
At MANIORÉ, we're committed to providing a smooth and reliable shopping experience. We carefully process every order and work with trusted shipping carriers to deliver your products as quickly and safely as possible.
Order Processing & Delivery Times
Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
Estimated shipping times after dispatch:
United States: 4–8 business days
International Orders: Delivery times vary depending on the destination, shipping carrier, and customs processing.
Orders placed on weekends or holidays will begin processing on the next business day.
Please note that delivery times are estimates and are not guaranteed. Unexpected delays may occur due to weather, carrier disruptions, peak shopping periods, or customs inspections.
Shipping Rates & Tracking
Shipping options and applicable fees are displayed during checkout before you complete your purchase.
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–48 hours to appear after your package has been handed over to the shipping carrier.
Lost or Undelivered Packages
If your package has not arrived within the estimated delivery window, please contact our customer support team.
We will help investigate the shipment with the carrier and work toward an appropriate resolution.
If a package is confirmed lost in transit, MANIORÉ will offer a replacement or refund, as appropriate under applicable law and the circumstances of the shipment.
Packages marked as delivered by the carrier may require additional investigation before a claim can be resolved. Your statutory consumer rights remain unaffected.
Incorrect Shipping Address
Please carefully review your shipping address before completing your purchase.
If you notice an error, contact us as soon as possible.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing.
If a package is returned due to an incorrect or incomplete address provided at checkout, additional shipping fees may apply for reshipment.
Refused or Undeliverable Packages
If a shipment is refused or returned as undeliverable, please contact us to discuss the available options.
Any applicable return shipping charges or deductions will be communicated in accordance with our Return & Refund Policy and applicable consumer protection laws.
Damaged or Incorrect Orders
We take great care in preparing every MANIORÉ order.
If your order arrives damaged, defective, or contains the wrong product, please contact our customer support team within 72 hours of delivery, whenever possible.
Please include:
-Your order number
-A description of the issue
-Clear photographs of the product and packaging
Our team will review the situation and provide an appropriate resolution, which may include a replacement, repair, or refund.
The 72-hour notification request helps us investigate shipping damage promptly and does not limit your statutory rights regarding defective or incorrect products.
International Shipping & Customs
International orders may be subject to import duties, customs fees, VAT, or other taxes imposed by the destination country.
Unless explicitly stated at checkout, these charges are the responsibility of the customer.
Customs clearance procedures may extend estimated delivery times.
European Union & United Kingdom Customers
For customers in the European Union and United Kingdom, MANIORÉ complies with applicable consumer protection requirements.
Where required by law, responsibility for loss or damage during shipping remains with MANIORÉ until the goods are physically received by the customer or an authorized recipient.
Applicable statutory delivery, cancellation, and refund rights remain unaffected by this policy.
Contact Us
If you have any questions about shipping, delivery, or tracking your order, our customer support team is here to help.
Website: www.maniore.com
Email: support@maniore.com
We appreciate your trust in MANIORÉ and look forward to delivering a better oral care experience.
Last updated: June 27, 2026